An add-on offering—exclusive to Vonage Business Cloud—designed specifically for the unified communications and contact-center needs of mid-market businesses, Vonage CX Cloud Express is a single-platform, CRM-integrated solution that delivers great experiences for customers and agents, reduces costs and IT complexity, and more.
With web-based administration, you can manage and monitor Vonage CX Cloud Express through your web browser. Optimize skills management, schedule IVR, build call flows graphically, change permissions for agents, supervisors, and groups, and more.
Vonage CX Cloud Express's customizable reports show caller activity like abandonment rate, time to answer, wait time, call duration, and more. And with a Vonage Integration Suite connection, you can sync this data into the native reporting dashboards of your company’s CRM and other business applications.
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